Performance Note: The primary technical Oxford cloth matrix is engineered to fully isolate dry clothing layers from external humidity and moisture ingress. Its multi-compartment internal walls are structured to distribute weight symmetrically across the backpack's core, minimizing direct pressure points on the spine during fast-paced transits or outdoor sport excursions. The Mychillo Signature: Conscious Luxury in Every Thread.

معلومات الشحن

وقت التوصيل: 3-5 أيام

Returns & Refunds Policy

Last updated: July 2026 | Effective date: July 2026

At MYCHILLO, we want you to love every piece you receive. If something isn't right, we're here to make it easy. This policy explains your rights and how to use them.

1. Your Legal Right to Return — 14 Days

If you are a consumer in the United Kingdom or the European Union, you have the right to cancel your order and return goods within 14 calendar days of receiving your delivery, without giving any reason. This is your statutory right under:

• UK Consumer Contracts Regulations 2013
• EU Consumer Rights Directive 2011/83/EU

To exercise this right, simply notify us before the 14-day period expires by emailing support@mychillo.com with your order number and a clear statement that you wish to return your item.

2. Return Conditions

To be eligible for a return, items must be:

• Returned within 14 days of notifying us of your intention to cancel
• Unused, unworn, and in their original condition
• In original packaging with all tags still attached
• Free from perfume, deodorant, makeup, or any marks

We may reduce your refund if the item shows signs of use beyond what is reasonably necessary to inspect it.

3. Deduction of Shipping Costs on Free Shipping Orders

MYCHILLO offers free shipping as its only delivery method. Where you have benefited from free shipping on your original order, please note the following:

If you exercise your right to cancel and return your order under the 14-day cooling-off period, we reserve the right to deduct the actual outbound shipping cost incurred by us from your refund.

This is permitted under the UK Consumer Contracts Regulations 2013 and EU Consumer Rights Directive 2011/83/EU, which provide that we are not required to reimburse delivery costs beyond the least expensive standard delivery option we offer. As free shipping is our only delivery method, the actual shipping cost we incurred will be deducted from your refund where applicable.

You will be clearly informed of the exact deduction amount before your return is processed, so you can make an informed decision.

This deduction does not apply if the item you are returning is faulty, damaged, or not as described — in those cases, you will receive a full refund including any shipping costs.

4. Hygiene Exceptions

For hygiene and health protection reasons, the following items cannot be returned once the hygiene seal or protective packaging has been removed, unless they are faulty:

• Swimwear (if the hygiene seal has been removed)
• Socks that have been worn or tried on without underwear
• Underwear

5. Items That Cannot Be Returned

The 14-day cancellation right does not apply to:

• Items made to your personal specification or clearly personalised
• Print-on-demand or custom-branded items (once production has begun)
• Sealed goods which cannot be returned for hygiene reasons, if the seal has been broken after delivery

6. How to Return

1. Email us at support@mychillo.com with your order number and reason for return
2. We will confirm your return request, provide the return address, and advise of any applicable shipping cost deduction — within 2 business days
3. Pack your items securely in their original packaging
4. Use a tracked shipping service — you are responsible for the item until it is received by us
5. Send the item within 14 days of notifying us

7. Return Shipping Costs

• Standard returns (change of mind): You are responsible for the cost of return shipping to our warehouse
• Faulty, damaged, or incorrect items: We will cover the return shipping cost — please contact us before sending anything back

8. Refunds

Once we confirm your return has been received and inspected, we will process your refund within 14 days. Refunds are issued to your original payment method.

Your refund will include:

• The full product cost
• Minus any applicable shipping cost deduction (as described in Section 3), where free shipping was provided on the original order

For faulty or incorrect items, you will receive a full refund with no deductions.

9. Faulty or Damaged Items

If your item arrives damaged, faulty, or is not what you ordered, please contact us within 30 days of receipt at support@mychillo.com. Please include:

• Your order number
• A description of the issue
• Clear photos or a short video showing the fault

We will offer a repair, replacement, or full refund as appropriate. We will cover all return shipping costs in this case.

10. Exchanges

We do not currently offer direct exchanges. To exchange an item, please return the original item and place a new order for the replacement.

11. Optional Cancellation Form

You may use the form below to notify us of your wish to cancel (this is optional — an email is sufficient):

To: MYCHILLO — support@mychillo.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Order number: _______________

Ordered on: _______________

Name: _______________

Address: _______________

Date: _______________

12. Contact Us

MYCHILLO Ltd
Email: support@mychillo.com
Website: mychillo.com

🧼 Gentle Spot Wipe: Clean the high-density technical Oxford cloth exterior gently by wiping with a soft, wrung-out cloth using clean, cold water or a highly diluted, solvent-free, pH-neutral cleanser. Do not submerge the inner organizational framework, soak, or use abrasive scrubbers to preserve the hydrophobic waterproof barrier, reinforced haul handles, and structural integrity of the seams.

🌬️ Air Dry in Shade: After exposure to outdoor elements, moisture, or intense commutes, hang the backpack evenly in a cool, shaded, well-ventilated area to dry completely. Avoid direct, prolonged sunlight exposure to prevent material degradation and fading of the 9 editorial colorways.

❌ Do Not Machine Wash, Iron, or Dry Clean: Machine washing, tumble drying, dry cleaning, or ironing can severely damage the integrated waterproofing laminate, structural support panels, and zippers. Store in a dry, temperature-controlled environment away from sharp objects and extreme heat sources.

🔄 Retain Water Resistance & Structure: Our premium Oxford weave and symmetry-engineered internal walls need proper care to maintain their perfect shape, weight distribution, and high-performance protection through years of agile global transit.

🍃 Sustainable Equipment: Ethically manufactured from verified, high-grade technical fabrics, this backpack reduces environmental footprint while ensuring a resilient, protective, and reliable carry for your conscious wellness lifestyle.

The Mychillo Signature: Conscious Luxury in Every Thread.