Terms & Conditions

MYCHILLO Ltd

Terms & Conditions

Last updated: June 2025

1. About Us

MYCHILLO Ltd is a company registered in England and Wales. We operate the website mychillo.com. By placing an order or using our website, you agree to these Terms and Conditions.

2. Our Contract With You

When you place an order, we will send you an order confirmation email. A binding contract between us is formed when we send you a dispatch confirmation. We reserve the right to refuse or cancel an order at any time before dispatch.

3. Products

All product descriptions, images, and prices are correct at the time of publication. We reserve the right to change prices and descriptions without notice. Images are for illustrative purposes and may not exactly match the physical product.

4. Pricing and Payment

• All prices are displayed in the currency shown at checkout

• Prices include applicable VAT where required by law

• Payment is required in full at the time of ordering

• We accept major credit/debit cards and other payment methods displayed at checkout

• If your payment is declined, your order will not be processed

5. Delivery

We deliver to addresses in the European Union, the United Kingdom, and other countries as listed on our website at checkout.

• Estimated delivery times are shown at checkout and are not guaranteed

• Risk of loss passes to you on delivery

• For EU deliveries, customs duties and import taxes may apply and are your responsibility unless stated otherwise

• We are not liable for delays caused by customs, postal services, or events outside our control

6. EU Consumer Rights

If you are an EU or UK consumer, you benefit from mandatory consumer protection laws in your country of residence. These Terms do not affect your statutory rights.

Under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013, you have the right to withdraw from a distance contract within 14 days of receiving your goods without giving a reason. See our Returns Policy for details.

7. Returns and Refunds

Please refer to our separate Returns Policy for full details. In summary:

• You may return items within 14 days of receipt for a full refund (EU/UK consumer right)

• Items must be unused and in original condition

• You bear the return shipping costs unless the item is faulty or incorrect

8. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 30 days of receipt. We will arrange a replacement, repair, or refund as required by applicable law.

9. Intellectual Property

All content on mychillo.com, including text, images, logos, and trademarks, is owned by or licensed to MYCHILLO Ltd. You may not reproduce, distribute, or use our content without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses. Our total liability for any claim arising from these Terms shall not exceed the amount you paid for the relevant order.

Nothing in these Terms limits our liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence give you the right to bring proceedings in your local courts.