Terms & Conditions

Last updated: July 2026

1. About Us

MYCHILLO Ltd is a company registered in England and Wales. We operate the website mychillo.com. By placing an order or using our website, you agree to these Terms and Conditions in full. If you do not agree with any part of these terms, please do not use our website or place an order.

2. Our Contract With You

When you place an order on our website, we will send you an order confirmation email. This confirmation acknowledges that we have received your order — it does not constitute our acceptance of it.

A binding contract between us is formed when we send you a dispatch confirmation email confirming that your order has been shipped.

We reserve the right to refuse or cancel any order at any time before dispatch. If we cancel your order, we will provide a full refund promptly.

3. Products

All product descriptions, images, and prices displayed on our website are correct at the time of publication. We reserve the right to change prices, product descriptions, or availability without prior notice.

Product images are for illustrative purposes only and may vary slightly from the physical product in colour, texture, or appearance, particularly as displayed on different screens. This does not constitute a defect.

Where products have size guides, we encourage you to check sizing carefully before ordering. We accept returns for sizing issues in accordance with our Returns Policy.

4. Pricing & Payment

All prices are displayed in the currency shown at checkout (GBP for UK orders, EUR for EU orders)
Prices include applicable VAT or local taxes where required by law
Payment is required in full at the time of placing your order
We accept major credit and debit cards and other payment methods displayed at checkout
If your payment is declined, your order will not be processed and no contract will be formed
We reserve the right to correct any pricing errors before your order is dispatched

5. Delivery

We deliver to addresses in the United Kingdom, European Union, and other countries as listed at checkout. Full delivery information, including estimated delivery times, is set out in our Shipping Policy.

Key points:

Estimated delivery times begin from the date of dispatch, not the date of ordering
Standard delivery for UK and EU orders takes approximately 4–11 business days in total (including 1–3 days processing and 3–8 business days delivery)
Delivery times are estimates and are not guaranteed
Risk of loss or damage passes to you upon delivery to your specified address
For UK orders, customs duties or import charges from EU shipments may apply and are the customer's responsibility unless otherwise stated at checkout
We are not liable for delays caused by customs, postal services, or events outside our control

6. Your Consumer Rights (UK & EU)

If you are a consumer in the United Kingdom or European Union, you benefit from mandatory consumer protection rights under the laws of your country. These Terms and Conditions do not affect or limit those rights in any way.

In particular, under the UK Consumer Contracts Regulations 2013 and EU Consumer Rights Directive 2011/83/EU, you have the right to withdraw from a distance contract within 14 days of receiving your goods, without giving any reason. Please see our Returns & Refunds Policy for full details on how to exercise this right.

7. Returns & Refunds

Our full Returns & Refunds Policy is available at mychillo.com/policies/refund-policy. In summary:

You may return items within 14 days of receipt for a full refund (your legal right as a UK/EU consumer)
Items must be unused, unworn, and in their original condition with tags attached
Hygiene-sealed items (swimwear, socks) cannot be returned once the seal is removed, unless faulty
For returns under the 14-day cooling-off period where free shipping was provided, the actual outbound shipping cost may be deducted from your refund — you will be informed before this is applied. For faulty or incorrect items, please contact us within 30 days of receipt
Return shipping costs for change-of-mind returns are the customer's responsibility
We cover return shipping costs for faulty or incorrect items

8. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 30 days of receipt at support@mychillo.com, providing your order number, a description of the issue, and photos where possible. We will arrange a repair, replacement, or full refund in accordance with your statutory rights and applicable law.

9. Cancellation by You

You may cancel an order before it is dispatched by contacting us immediately at support@mychillo.com. Once an order has been dispatched, cancellation is not possible, but you may exercise your 14-day return right upon receipt.

Custom, print-on-demand, and personalised orders cannot be cancelled once production has begun.

10. Intellectual Property

All content on mychillo.com — including but not limited to text, images, logos, brand names, product names, trademarks, and design elements — is owned by or licensed to MYCHILLO Ltd. You may not reproduce, distribute, modify, transmit, or use any of our content for commercial purposes without our prior written consent.

11. Limitation of Liability

To the maximum extent permitted by applicable law, MYCHILLO Ltd is not liable for any indirect, incidental, special, or consequential losses arising from your use of our website or the products purchased.

Our total liability for any claim arising from these Terms and Conditions shall not exceed the amount you paid for the relevant order.

Nothing in these Terms limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by law under your statutory consumer rights

12. Website Use

You agree not to use our website:

For any unlawful purpose or in any way that violates applicable laws
To transmit any harmful, offensive, or disruptive content
To attempt to gain unauthorised access to any part of our website or systems
To copy or reproduce our content without permission

13. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the processing of your personal data as described in our Privacy Policy.

14. Governing Law & Disputes

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence give you the right to bring legal proceedings in your local courts. As a consumer in the EU or UK, you retain the right to have any dispute resolved by the courts of the country where you live.

For EU consumers, you also have access to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. The version in force at the time you place your order will apply to that order. We recommend checking this page periodically for any updates. Significant changes will be communicated by email or via a notice on our website.